User Data Policy
How we handle data received through Meta platforms — WhatsApp Business, Facebook Login and Instagram.
Last updated: August 2026WhatsApp Business
Notifications, OTPs, onboarding messages and customer support through our authorised BSP.
Facebook / Meta
App authentication, business verification and access to Meta Business APIs.
Public business profile data accessed via Meta Graph API for business management.
Data security
All data received through Meta platforms is encrypted in transit and stored on Indian servers.
1Data we collect from Meta platforms
| Data type | Source | Purpose |
|---|---|---|
| Mobile phone number | WhatsApp Business Platform | Account creation, OTP verification, notifications |
| Display name / WhatsApp name | WhatsApp Business Platform | Personalised greetings and communication |
| Message content (text, media) | WhatsApp incoming messages | Customer support, chatbot responses, service delivery |
| Facebook name and email | Facebook Login / Meta OAuth | Account authentication and identity verification |
| Profile picture URL | Facebook Login | Profile display inside your Suvidha dashboard |
| Page / Business ID | Meta Graph API | Linking business pages for service delivery |
| Message read / delivery receipts | WhatsApp webhook events | Delivery tracking and support quality analysis |
2How we use your data
- To create and manage your SuvidhaApp account.
- To send transactional messages such as OTPs, order updates and service notifications over WhatsApp.
- To provide customer support and respond to your queries.
- To authenticate your identity through Facebook Login / Meta OAuth.
- To improve the security, reliability and usability of our services.
3Data sharing and third parties
- Meta Platforms, Inc. — WhatsApp Business Platform, Facebook Login and Instagram Graph API.
- Our authorised WhatsApp Business Solution Provider (BSP) — to send and receive messages on our behalf.
- Cloud hosting providers — for secure storage on servers located in India.
Each of these is bound by contract to use the data only to provide the service they perform for us.
4Data retention
We retain your data only for as long as it is needed to provide our services, or for as long as the law requires. Message content is kept for a limited period for support and compliance purposes and is then securely deleted. You may request deletion at any time.
5Data security
All data transmitted through Meta platforms is encrypted in transit using TLS and stored securely. Access is restricted to authorised personnel, and administrative actions are logged.
6How to delete your data
Request data deletion — you have the right to have personal data collected through Meta platforms erased. Use any one of these:
- WhatsApp: send the message DELETE MY DATA to our official WhatsApp number.
- Email: write to info@suvidha.app from your registered email with the subject Data Deletion Request.
- Account dashboard: sign in and use Settings → Delete My Account.
Once we receive your request we verify your identity and permanently delete the associated Meta-platform data within 7 business days.
7Your rights
- Access: request a copy of the data we hold about you.
- Correction: request correction of inaccurate data.
- Deletion: request permanent deletion of your data (see Section 6).
- Withdraw consent: opt out of communications at any time by replying STOP on WhatsApp or emailing us.
8Changes to this policy
We may update this User Data Policy from time to time to reflect changes in our practices or in Meta's requirements. The current version is always the one published on this page.
9Contact
- Email: info@suvidha.app
- Phone: +91 7852854688
- Address: Sevapaal Mandal, C 218, Unnati Vihar, New Loha Mandi Road, Near Road No. 14, VKIA Harmada, Jaipur, Rajasthan 302013