Suvidha.
Payments

Refund & Cancellation Policy

Transparent and fair. This page explains exactly when a refund applies, how to request one, and how long it takes.

Last updated: August 2026
All refunds are issued in Indian Rupees (INR). Approved payment refunds return only to the original card, UPI ID or bank account; they cannot be redirected to a different payment instrument.

1RTI, letters and Speed Post

An RTI or letter order may be cancelled before it is printed and dispatched. Its charge is then returned to the Suvidha Paid Wallet. After Speed Post dispatch, printing, postage and handling have been consumed, so the order cannot be cancelled or refunded.

A Self Submit PDF (₹1) is delivered instantly and is non-refundable once generated. A duplicate debit or a generation failure caused by Suvidha is reversed after verification.

2Third-party APIs, recharges and bill payments

A completed third-party API call is non-refundable. If the call fails because of a verified fault at our end, its charge is reversed to the Paid Wallet. A successful recharge or bill payment confirmed by the operator cannot be reversed by us; an operator-confirmed failure is credited back to the wallet, usually within 24 hours and no later than 7 working days.

3Photo Manager and storage

Photo Manager storage charges pay for an activated storage period and are non-refundable once that period starts. Deleting photos or reducing storage later does not create a prorated refund. A duplicate debit, or a charge where paid storage was not activated, is reversed after verification.

4Resume Builder

Resume Builder plans are fixed-duration digital plans and do not renew automatically. If a confirmed payment does not activate the purchased access, we will activate it or refund the full plan amount. Duplicate payments are refunded after verification. An activated plan is otherwise non-refundable once paid features or downloads have been used, subject to applicable law. See Resume Builder Pricing.

5Business advertising plans

Business advertising starts immediately after activation. 30-Day Saver and Daily Flexi charges are non-refundable after activation. Stopping Daily Flexi stops future daily charges only; placement already paid for remains active through its paid-through date, and amounts already charged are not refunded. If Suvidha debits the wallet but cannot activate the plan, the charge is reversed in full.

6Paid Wallet refunds

A standard refund is available when the unused eligible paid balance is at least ₹500. The request covers the complete eligible balance matched to qualifying wallet top-up payments; partial standard refunds are not available. Free Credits, referral earnings and converted credits are non-withdrawable, non-refundable and non-transferable.

A failed service, duplicate charge or verified correction may be reversed for its exact amount even below ₹500. This is a correction, not a standard wallet refund. A failed, cancelled or pending top-up is not credited; if your bank shows a debit, contact us with the Order ID if the payment provider has not reversed it within 7 working days.

7How to request and track a refund

  1. Sign in and open Account → Transactions & Refunds.
  2. Review the complete eligible paid balance and confirm the request. The amount is placed on hold immediately.
  3. We acknowledge the request within one working day. Approved refunds are sent to the original payment method and normally arrive in 5 to 7 working days, depending on the bank or card issuer.

Status is shown under Account → Transactions as Requested, Processing or Completed.

8Grievance redressal

If you are dissatisfied with a refund decision, email our Grievance Officer at grievance@suvidha.app. The Grievance Officer will respond within 7 working days.